As the Special Orders Clerk for Sportsman & Ski Haus, you will assist our sales team with special order merchandise not currently available for purchase in our stores. The clerk will input data collected by the sales team and customer service to enter and track orders. After placing the order, the clerk will also maintain systems in place to provide up to date status of the items on order. The special orders clerk physically checks the item against the order for items arriving for store 1 and 2 and is generally responsible for receipt of these items to ensure accuracy of customer order. The special orders clerk will communicate to the customers any delays or unavailability of the desired item and strive to locate a suitable alternative. **Special Orders also places employee special orders. Attention to detail, excellent follow through, outstanding customer service and communication are required of this position.

Primary Accountabilities:

• Place orders through vendor online system, email or via phone.
• Enter special orders into the computer database and associated spreadsheets.
• Maintain timely updates of special order in Crown Control.
• Answer phones promptly and professionally – respond in timely manner to voicemail.
• Teamwork oriented with the ability to work without direct supervision.
• Strong sense of pride and responsibility for the maintenance and organization of special order office.
• Process orders in timely manner to ensure customer satisfaction.
• Maintain high awareness of surroundings to provide safe and secure environment.

Secondary Accountabilities:

Skills Summary:

• Process through the in store POS system and mail out online gift card orders.
• Process store’s Amazon sales weekly through POS system.
• Keep track of and make reports of payments for employee special orders.
• Order parts, missing pieces, or supplies for all stores.
• Maintain an accurate inventory for store stock when orders are canceled.
  • Enjoy connecting with customers and demonstrating an enthusiastic and positive attitude
  • Ability to operate computer systems with accuracy and attention to detail – strong knowledge of Celerant is preferred and prior experience with Quickbooks is highly desirable.
  • Ability to work as a team player in a fast-paced environment, handling multiple priorities and quickly learning new procedures.
  • Ability to communicate effectively with customers, peers, management, vendors and co-workers (phone, email, or in person).
  • Ability to meet or exceed customer service standard.
  • Adhere to Loss Prevention control and compliance procedures.
  • Ability to work occasional night or weekend to support store events.
  • Ability to lift at least 25lbs and bend and lift to perform receiving aspects of the position are required.
  • Remote work is not an option for this position as the essential duties and full job requirements require physical presence in the company office and stores.
  • Schedule is full-time in an office setting. Kalispell Location.

Full Time opportunity to join our receiving team at Sportsman & Ski Haus in Kalispell. Must be at least 21 with a clean driving record and ability to lift at least 50 lbs. As a Retail Receiving Clerk, you will assist in receiving, storing and delivering inventory and supplies, maintaining inventory control, and doing the required recordkeeping.

Key Accountabilities:

• Verify accuracy of shipments by sorting, counting and comparing description and style numbers with information on packing slip and purchase orders: record and report any discrepancies or damage.
• Teamwork oriented with the ability to work in a learning environment.
• Drive to meet and exceed performance expectations.
• Maintains awareness for unsafe conditions in work area and reports any conditions that are not correctable to supervisor immediately.
• Load and unload delivery truck by hand or by use of hand truck.
• Strong sense of pride and responsibility for the maintenance of department areas.

Skills Summary:

• Ability to work individually and as a team and demonstrating an enthusiastic and positive attitude.
• Ability to work as a team player in a fast-paced environment, handling multiple priorities and quickly learning new procedures.
• Willingness to follow established safety procedures and techniques to perform job duties including lifting, carrying.
• Ability to communicate effectively and professionally with delivery drivers, peers and management.
• The ability to lift up to 50 pounds, and the willingness to get the job at hand done.
• Ability to operate a light truck.
• Adhere to Loss Prevention control and compliance procedures.
• Must be dependable and like working for a great, local, employee-owned company. Schedule is Monday-Friday approximately 8-4, 40 hours/weekly.

Opportunities exist to work in the Kalispell bike and ski repair and rental shops. Sportsman & Ski Haus is looking for a part-time and full time bike and ski shop technicians.

Job Requirements and Details

• Previous bike tech experience is greatly preferred, but will consider someone with extensive knowledge of bike maintenance and ability to learn.
• Effective communication, willingness to work as team and excellent interpersonal skills are essential.
• Part-time is 2-5 days/week 12-28 hours, Full-time is 5 days a week, 38-40 hrs/week.

Sportsman & Ski Haus is seeking full-time cashiers and customer service reps to join our team in the Kalispell store.

Job Requirements and Details

• Accuracy, effective communication, excellent interpersonal and problem-solving skills are required.
• Part-time is 2-5 days/week 12-28 hours, Full-time is 5 days a week, 38-40 hrs/week.

Dream job for the outdoor sports enthusiast!! Would you like to work in the valley's premier destination for the latest gear and clothing in the Flathead Valley? Sportsman & Ski Haus in Kalispell and Whitefish are seeking part-time and full-time water sports, ski, snowboard, bikes and equipment salespeople to join our team.

Job Requirements and Details

• Ability to demonstrate action sports equipment knowledge coupled with strong sales ability is required.
• Prior hard goods sales experience and involvement in biking, water sports and winter sports are preferred.
• Must be dependable and like working in a great environment.
• Part-time is 2-5 days/week 12-28 hours, Full-time is 5 days a week, 38-40 hrs/week.
• Must be available to work some evenings, weekends and holidays.

Sportsman & Ski Haus in Kalispell is seeking a fishing and camping gear expert to join our sales team.

Job Requirements and Details

• Previous experience or outdoor enthusiast with strong current product knowledge preferred.
• Effective communication and excellent interpersonal skills are required.
• Part-time is 2-5 days/week 12-28 hours, Full-time is 5 days a week, 38-40 hrs/week. Full-time, must be willing to work some evenings, weekends and holidays.
• Must be dependable and like working in a great environment.

Sportsman & Ski Haus in Kalispell is seeking a clothing/footwear expert to join our sales team.

• Effective communication and excellent interpersonal skills are required.
• Outdoor enthusiasts with experience in footwear or clothing sales are strongly preferred.
• Full-time is 5 days a week, 38-40 hrs/week. Full-time, must be willing to work some evenings, weekends and holidays.
• Must be dependable and like working in a great environment.

The Lead Firearms Sales Associate directly supports the Store management in all the department’s day-to-day activities. Their role is to optimize department sales and profitability through employee training and development. They are highly knowledgeable in action sports products and a resource for customers and employees. The Lead Firearms Sales Associate will model the company’s customer service and selling procedures and place customer satisfaction, sales floor readiness and employee development as the cornerstones for their department’s success.

Key Accountabilities:

• Provides and ensures exceptional customer service, sales achievement, product knowledge and sales floor readiness for the department.
• Assist in training of new and existing employees. May assist in scheduling, organizing and directing assignments within the department to support store management.
• Ensure completion and reconciliation of monthly firearms inventory and report all variances.
• Ensure compliance of all ATF regulations.
• Maintain, encourage and possess “ownership mentality” of their department.
• Promote a positive customer focused environment and resolve customer problems or complaints by determining optimal solutions processing transactions to support customer needs.
• Ensure sales floor department and corresponding back stock areas are maintained to company standards -including processing of markdowns, transfers, sales floor product preparation and stocking as needing.
• Model company standards for customer service and selling standards for department employees and provided per to per coaching to support those standards -follow up on a regular basis.
• Work in support of store management to ensure execution and communication in support of advertising.
• Assist in coordination of multiple sporting goods events and provide direct support for their execution.
• Maintain employee awareness of safety and emergency procedures and report any concerns.
• Assist store management in maintaining adequate departmental supplies.

Skills Summary:

• 2-5 years related sales experience in sporting goods or related industry experience.
• Enjoy connecting with people and demonstrating an enthusiastic and positive attitude.
• Basic knowledge and understanding of retail math principals and ability to utilize necessary technology.
• Ability to support store management in a fast-paced environment, while handling multiple priorities and championing the roll out of new procedures.
• Demonstrate knowledge of department products and services, and use this knowledge to inspire sales staff and customers to make purchases with minimal returns.
• Ability to motivate and train peers to meet or exceed sales and customer service standards.
• Ability to communicate effectively and professionally with customers, vendors and all co-workers.
• Ability to handle physical requirements to accomplish daily responsibilities.
• The ability to lift up to 50 pounds, and the willingness to get the job at hand done to meet company needs.
• Ability to work a flexible schedule, including morning, evening and weekend availability.
• This position does not have a remote worker option.
• Adherence to all company policies and loss prevention control and compliance procedures

As the Retail Cashier and Customer Service Lead, you will lead a team charged with creating a lasting and valuable impression upon our customers. The team leader is an exceptional communicator and is expected to model the professional and friendly behavior that mirrors the company’s core values. Accuracy, effective communication, excellent interpersonal and problem-solving skills combine to provide that the team delivers the customer a most satisfying experience. This position will lead by example with full attention and awareness of all customers is expected to maintain a pleasant environment. The lead is expected to seek answers to employee and customer inquiries and find resolution to problems to create lasting customers and deter theft.

Key Accountabilities:

• Provides full-spectrum cashier and customer service training and re-training as needed for associates.
• Assists in scheduling of cashier and customer staff designed to meet the needs of our customers and provide minimum wait times.
• Acts as new hire coaching assist for managers to all-store team with new hire onboarding (assists with new hire checklist, Celerant and team basics) Provide consistent training to all new hires and act as the main point of new process training for existing employees.
• Conducts regular special order and layaway audits to ensure proper processing and provides re-training as needed to ensure best customer experience.
• Maintains proper backstock of supplies for cashier and customer service needs and communicates in a timely manner for re-orders to maintain proper store supply needs.
• Assists with cashier and customer service hiring through narrowing potential interview candidates and being a first assist in interviews to the hiring manager.
• Keeps a constant focus on improving the cashier and customer service experience from a customer, employee and store needs perspective – identifies and rolls out processes to improve and engage the staff while improving the customer experience (non-invasive side projects for downtime).
• Assists with communication to Cashiers and Customer service staff event pricing issues/changes.
• Communicates cashier and customer service needs to store managers.
• Teamwork oriented with the ability to work in a product learning environment.
• Strong sense of pride and responsibility for the maintenance and organization of counter areas.
• Maintain organized back stock area of transfers and special orders.
• Maintain high awareness of surroundings to provide safe and secure environment

Skills Summary:

• Enjoy connecting with customers and demonstrating an enthusiastic and positive behavior.
• Ability to operate POS system with accuracy and attention to detail.
• Ability to work as a team player in a fast-paced environment, handling multiple priorities and quickly learning new procedures.
• Ability to lead a successful team in a fast-paced environment, while handling multiple priorities and championing the roll out of new procedures.
• Demonstrate knowledge of store products and services, and use this knowledge to inspire customers to make purchases.
• Ability to meet or exceed customer service standards.
• Ability to communicate effectively with customers, peers and management.
• Ability to work a flexible schedule, including morning, evening and weekend availability as business needs require.
• Must be able to stand for extended periods and bend repeatedly throughout shift.
• The ability to lift up to 50 pounds, and the willingness to get the job at hand done.
• Ability to work a flexible schedule, including morning, evening and weekend availability.
• This position does not have a remote worker option.
• Adherence to all company policies and loss prevention control and compliance procedures